1. How much is the shipping fee and what is the lead time?
If a delivery date and time are not specified, your order will be delivered on or after the second business day following the order date, between 8:30 AM and 6:00 PM. Shipping fees vary depending on the items selected and delivery options, so please refer to our delivery information page for more details.
2. Can I track my order?
You can track the order using a DPD tracking number. Once your order has been dispatched, we will update you the tracking information.
You can cancel your order before the product is shipped. Please contact us. If your order has already been dispatched, one of our customer service team will advise you for your request following our returns policy.
6. Can I add or change products after completing my order?
You cannot change the contents of an order that has already been completed. Please contact us and cancel your order first, then place a new order with correct products.
7. I still haven’t received my order yet though the tracking shows it's delivered. What should I do?
Please contact us. We will contact our courier and update you as soon as possible.
8. I received a wrong item. Can you help?
If you received a wrong item not been placed by you, please contact us. One of our customer service team will advise you for your request following our returns policy.
9. I received a damaged item. Can you help?
Of course, you have the right to claim any damaged products received. Please contact us, then one of our customer service team will advise you for your request following our returns policy.
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